Customer Reviews

Ross of Pure Water Solutions is an easy going, very polite businessman. He knows his stuff.
... Before I talked to Ross I was a bit hesitant based on a couple of unpleasant reviews previously posted.
... But then I talked to Ross. Bought an iSpring Reverse Osmosis system for my home's new kitchen from Ross' Pure Water Solutions.
... I cannot overstate how easy and pleasant Ross is to work with. He is patient with questions that I am sure he has answered hundreds of times before. By all my interactions, I rate Ross as honest and helpful. Doing business with Pure Water Solutions was easy, easy, easy. And I love the finished product.
... My iSpring RCC7AK Reverse Osmosis System was installed in Medford on the morning of August 27, 2024.

Ross is very knowledgeable and a great help for making clean water.

Pure Water Solutions is wonderful. Thank you Ross for everything you have done for us we can now rest easy knowing that our water safe.

My review is for service and customer interaction only as I have not yet committed to a system. Ross is great to work with, has provided a vast array of information, answering all of my questions whenever they arise typically within 1-2 days or less. The only reason I have not moved forward with the system yet is due to personal financial reasons. Once the money is available, we would love to install a system by Ross. If we do get to install a system in the future, I will update my review with that experience as well but I wanted to give Ross SOMETHING for all of his (uncompensated) hard work for us so far.

Ross is an amazing business owner that pays attention to customers needs - Focused on providing the best most efficient product for his customers needs.

I'm a Century 21 agent and I had a listing in Selma, Oregon with a arsenic problem. Pure Water Solutions evaluated the domestic water supply, designed a whole house filtration system, guaranteed the system for one year. Now this water is safe and healthy to drink. Good Job.

I would highly recommend this company. We needed our water quality to be taken care of. So glad we called Ross. He was very knowledgeable about our concerns as well as being quick to schedule. So glad we found him.

Excellent knowledge and customer service. Glad to find Ross after spending so much $$ on systems that didn't work from another provider. Highly recommend this company!

Great communication.

They didn't stop working with us until the problems were solved!

Easy sales transaction, install was very straightforward. Overall I am very happy with the reverse osmosis system.

We have enjoyed the iron free water for a few years. These folks know how to deal with many type of water problems. We are pleased with our system.

ROSS @ PURE WATER SOLUTIONS was so helpful at helping me find what kind of system I would need for my home that I just moved into. He reviewed my water report and we came out with the perfect plan.

Installation was fast and now I get filtered water at the kitchen sink and a water filtration system throughout the house. NO MORE Buying bottled water for us! Yay!!! MY HAIR N SKIN THANK YOU too.

Ross with Pure Water Solutions went above and beyond to help us with fixing the contamination in our water. He is extremely knowledgeable, and can do what other people can't, or wouldn't try! He really explained everything to us in detail. Then walked us through every step of installation.

Definitely choose Ross, and Pure Water Solution system to get clean water!

Pure Water Solutions did a great job for us. They were there when they said they would be and did what they said they would do. Highly recommend.

Purewater Solutions, the best solution for pure water.

I have had my well water filtered by Purewater Solutions for the past three years. I have very rotten egg water. Pure Water Solutions has kept my water clear, sparkling and fresh. The system is trouble free and just quietly does the work. When it did have a one time hiccup, a phone call and a tech led me through the programing process and back to perfect again.

I just love this company, so honest and friendly. If it can be fixed remotely they will do it.
If you need good water call the company that knows water best. Highly recommend.

Ross knows his stuff, the process was super simple. I will admit that just sending in a water test and purchasing based on only his voice over the phone was interesting. Everything is perfect, the issues we had are gone and we have great water.

When I contacted Ross at Pure Water Solutions I found him to be very informative and knowledgeable in how to solve my hard water issues that I was experiencing at my home. He quickly provided me with everything I needed to install the system and was always (and still) able to answer my questions and concerns that I had. I highly recommend him and Pure Water Solutions for any hard water problems.

I love my water filtration system! I have peace of mind knowing that when I drink my water, I’m not ingesting harmful substances. Ross and his team did a great job with the installation of the system and answering all my questions. I highly recommend them!

Very prompt and easy to work with.

Ross at Pure Water Solutions was extremely helpful, he took the time to go through our whole water system (we have a well) and explain how everything works together and then he gave recommendations. He never tried to push us to purchase anything from him, he just wanted to make sure we knew all our options.

We are so happy with our new water system. It is so nice to turn on the faucet and have great water to drink! I hated having several water bottles laying all over because each person had their own water bottle. Would have to label to know whose bottle was who's. Then got the Brita counter water container which took a lot of counter space and had to change the filters quite often. Not to mention with so many people having to constantly fill. NOW just turn on water faucet 👍👍👍👍👍 We highly recommend. You won't be sorry!

Ross went above and beyond to help us evaluate and develop a solution for our arsenic issue in our well water. Ross also provided support with questions I had with the installation.

The whole house platinum system was successful in reducing our arsenic levels from 243 parts per billion to non-detectable.

In my opinion, the added bonus of Ross’ solution is that it’s only consumables are common household items found on the shelves of several local stores.

I bought the filter for arsenic and iron two years ago and I’m very pleased with it. It works great. My water even looks clearer. Thank you.

We’ve had our water filtering system for years. It has been absolutely wonderful. We developed a small issue and Ross got on it and solved the problem. Thank you so much; you're the best!

Ross really knows h20 and his equipment is 1st class. Great service and always there to help.

Our new to us home's well water made the entire place smell like rotten egg, from the moment you walked in the door. Plus the water was orange and silty creating orange tubs, sinks, washer and clogging lines so much you couldn't use the dishwasher. Once our system was put in from Pure Water Solutions there were immediate results. Zero smell and orange gone! Ross even called to go over a few things and make sure all systems were working correctly. Amazing, drink from the sink, results!

It is a pleasure to do business with someone who has such a high level of expertise with great customer service.

We love our drinking water system. Our family now drinks more water and we all feel better and healthier. The water tastes so good we cant get enough!

Ross, of Pure Water Solutions, was able to provide the right equipment to remove the sulfur smell from our new well. The service was quick and he has been accommodating to any questions that we have had on our new sulfur removal system.
Would definitely recommend Pure Water Systems for anyone in Southern Oregon within the volcanic ash buildup areas.

I highly recommend Pure Water Solutions. Their water units are outstanding. It's been about 5 years since my family and I made the switch and I am so happy that we did. Growing up I used to believe that water is water and I would drink out of a hose if I had to, but after switching I can really taste the difference between good healthy water and foul water.



Thanks Pure Water Solutions!

Great product and great service. Ross took all the time necessary to explain how the various systems work and which one would be best for our needs. We made an appointment and he arrived right on time. He worked quickly and efficiently and did a very clean installation. Ross is very knowledgeable and personable and we are very satisfied with the results of this project. I highly recommend Pure Water Solutions to anyone seeking a remedy to any water issues they are experiencing.

Update: 11/29/22
The system was installed in 2019 and has worked flawlessly since then. The maintenance is minimal with only an annual changing of filters and UV lamp. Ross is always available to answer any questions and also sent me links to Amazon to find what I needed. I wouldn’t hesitate to recommend Pure Water Solutions if you’re looking for clean delicious water for your home or business.

Highly recommend Pure Water Solutions. Installed 2 years ago and have wonderful clear water. Needed filters and service. Called the company and was shipped filters at no charge and assisted me on how to install.

Ross helped me reset my water softener over the phone. It was so convenient and he made it so easy for me to follow. Thank you Ross!!

Ross came on time and is helping with me with maintenance training. Nice to work with. I can recommend him.

This company is just amazing. I am a Realtor and I called with an emergency Arsenic water problem on a property that I was selling. The SAME day they helped me ( very unusual for Oregon ;)- they actually called back, answered my questions and had my new system installed ( which was Fabulous and very inexpensive for the unit ) in the next Two days! Super nice friendly people and outstanding equipment Quality and price! Thanks so much!

Ross was great. He showed up on time, installed the filter promptly, and was finished. I had the water tested this week. Results came back with zero arsenic.

I have lived on my ranch for thirty some years with wonderful water, then about a year and half ago got arsenic poisoning, tested the well and it had .68 of arsenic. Called around and got quotes ranging from $10,000 to $25,000 but none of them offered a money back guarantee if the system failed to produce clear arsenic-free water. Ross is very knowledgeable and is always available for questions and help. I highly recommend Pure Water Solutions for your water problems.

Ross was great. Answered all our questions and no pressure to purchase. Set up the new system and it works so good. Finally clean good tasting water. Thank you.

When we lost our water and gave Pure Water solutions a call. They came out the same day.
By the following day we had new holding tank filled with water. They did a great clean job. We would highly recommend them.

My well was three times over the epa limit for arsenic. The filter Ross put in cleared out all of it and now we don’t have to worry about the water anymore. Would definitely recommend Pure Water Solutions.

Pure Water Solutions are expert at what it takes to get you clean, pure water. If you have any questions, they are answered quickly, accurately, and in a helpful, friendly manner. Truly the best!

Ross really knows his filtration!

Did their best to get me water in difficult times. Appreciated their positive attitude.

We chose Pure Water Solutions to install our new system back in 2016. Today, after 5 yrs of perfect operation I had to call for my first service. Had an issue and Ross was able to talk me through resetting the system over the phone. We are very pleased with the condition of our appliances and fixtures after 5 yrs. Excellent customer service, great system!

Thanks Ross!

Ross was very informative, patient with all my questions and concerns. I would recommend Pure Water Solutions to anyone looking for clean / soft water.

Filter works good. Install was fast and painless; price was reasonable. No problem experienced at all.

Smooth and easy.

Ross responded quickly to our call.

He really knows his stuff! We were able to get rid of our water softener and fix the issues we had in a healthy way.

The cost was reasonable and now we a cost effective and healthy water system.

Thank you Ross

We are very happy with the water softening system we had installed in March 2021. Ross was great at answering all of our questions along the way. We wouldn't hesitate to recommend Pure Water Solutions.

We called Ross several months ago to see about cleaning up our saltwater well. After the equipment was installed we had problems with it shutting down and not performing to standard. Ross stayed with the issue and got it resolved and we’re thrilled about our water now. It produces plenty of water for the house and also for our landscaping around the house. We couldn’t be happier.

Love our water softener. Ross is great to work with and is very professional and knowledgeable about water. My skin and hair really like it too. Great system, would totally recommend getting if you have hard water. Thank you Ross!!

Great to work with Ross. He is extremely knowledgeable and was very quick responding and connected with our plumber. He walked us through the whole system and we love it!

Great Company. I am Real Estate Broker and called to get a bid for one of my clients. Both my clients and I was very happy . Thank you Pure Water Solutions

We just bought a house that was on a well. The water had a sulfur smell. We heard of pure water solutions and gave them a call. The filters are amazing, with very little maintenance. The customer service from Ross has been great. He is very responsive and a quick turn around once we placed the order.

Absolutely Great to work with. Always return calls/text. Very knowledgeable about water, bought a RO system from him to get out arsenic and hard water. Now I have perfect water. I can grow anything, shower in it and drink it. It’s truly changed our life.

I have lived on my property for 32 years and had wonderful, plentiful water. Three years ago I got arsenic poisoning and had to start having water delivered to my holding tank while I searched for a well and pump company that would give me a guarantee and good warranty.

None would stand by their systems until I found Ross at Pure Water Solutions. My arsenic level is .68 but that didn't scare Ross off. He kept reminding me that if his system couldn't get rid of the arsenic I would get my money back plus have a 15 year warranty on the system. So I went for it.

My arsenic level is now .001 and I have wonderful clean water again. Ross stays in contact me and if I have questions or a problem he is right there with the answers. It's nice to have someone as knowledgeable as Ross in my corner!

Owner was knowledgeable and helpful. They assessed my space well and kept working with me until the best unit placement was complete. I am doing the system plus a potassium softener. Water is clean and metal tastes are GONE!!! So far so good, and i feel comfortable with calling/texting owner should I have an issue. Nice to see a business owner stand behind their products 100%. If you have so so or bad tasting well water this is your solution. I've already referred this company to several friends. I don't anticipate any future issues with the products, but again, I feel this owner has genuine integrity and values 100% customer satisfaction & will take care of virtually any product issues!!!

My husband and I love the pure water solutions system in our home. You can taste the difference between water from this system and Seattle Tap water. Having clean water has encouraged us to stay hydrated and bring bottles with us to work and on hikes. Thanks so much for the great product!

Why did we wait so long to have a water softener installed? Immediate results! My hair and skin feel so much softer. And I am looking forward to not having to deal with hard water stains and spots everywhere. Totally worthwhile investment and installation was fast.

I now have healthy water with arsenic removed as promised. Thank you Pure Water Solutions. You did everything you said you would do and that is both rare and appreciated these days.

Super pleased with the service and how fast they responded! My water is now the best it's ever been and can't complain about a money back guarantee! Also if you ever have any questions they are so quick to get back to you and fix whatever the issue is, any time of day even on a Sunday!

Best Water Filtration company there is! Ross is an amazing guy, and so GREAT to work with. Highly recommend this company for any and all your water Filtration Needs.

First class service and product. Our water is now perfect. Thanks Ross!!

He was very fast to get my house water needs back on track. Enjoyed working with this company.

I'm enjoying my new filtered water very much, most glad I spoke with Pure Water Solutions and bought their unit.

Couldn't be happier or more satisfied! Ross at Pure Water Solutions is the master of water. I called in concerning the terrible rotten egg smell that our water had. He explained in detail the cause, our options and knew exactly what was needed for cleaner better water. A week later, no more nasty rotten egg smell and we have pure clean great tasting water.

Professional and empathic to my real needs.

We got into a situation with our home sale due to arsenic in our water. Other companies said 6 to 8 weeks to help us. Pure Water Solutions handled everything in a few days start to finish. Amazing. And great communication with my realtor and even the buyer. Definitely recommend calling them for water issues.

Outstanding experience and awesome service! Ross was extremely helpful in a solution for our 2 home water system. Really knows what he is talking about and is very helpful, patient and guided me through everything and was available anytime I called. Would recommend Pure Water Solutions anytime!

Ross provided professional guidance and was responsive. His plumbing recommendation was professional and they did a good job in installing the water softener. Best of all, the calcium carbonate and magnesium are gone, our water is clear, clean and soft.

When faced with a problem Ross had a solution, he was very informative and had answers to all of my questions, he really knows his product. I will be recommending Pure Water Solutions to anyone with water problems. Thank you Ross.

If you are looking to have a thorough and complete service of your water treatment system, Pure Water Solutions is your one stop. Ross is amazing at customizing your water solution needs and then provides the type of customer service to back it up. We are on a well and were in need of a whole home solution. I felt our needs were really big. We have some real high levels of iron, 3 times what is normal, coming out of our well. Our water is perfect in every one. Pure Water Solutions is the company to consider.

We were referred to Ross and his company by our plumber. Our well water is full of sediment and we were continually having problems with rust colored water. We had a filtration system installed as well as a reverse osmosis unit in our kitchen for drinking water. Our water has been impeccable since. The couple of times we have had to call with questions, he always answers the phone and can walk us through anything we need. Our system wasn't cheap but it was an investment I am so glad we made, it's worth every penny and we enjoy knowing we've dealt with someone who will stand behind their product and installation.

What a wonderful company! We are so impressed with the best tasting water ever! Ross was so compassionate and very informative about how the process would work and made sure each step of the way we were informed when the system would arrive, when the plumber was coming and if we were satisfied by the installation! He thoroughly went through our well numbers to make sure we got the exact water we wanted! I would highly recommend Ross to anyone that wants Perfect Water!

We had a whole home water softener system and sediment filter installed a couple months ago to help with our very hard well water. The process went smoothly, water is great, and the owner has been very helpful and patient with any questions we've had.

Ross is very knowledgeable on water filter systems and takes the time to explain what is needed and why. Work was done efficiently and promptly. Reasonable pricing.
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Called Ross for some info on my water smelling like rotten eggs. He quickly advised me to update my old system into the longer lasting filter system that will take the smell for many more years. In less then 3 days his team was at the house installing the new filter system. Highly recommend Ross and his team.

System works great. Installation was clean and professional. Prompt response, 7 plus years later, when I ordered new media. Highly recommended!

Ross at PWS was very helpful and informative, he took time to answer all of our questions. We are very happy with our new water softener.

They ordered our system quickly and even with the Alameda fires and our filter burning in the fire they were still able to get a replacement and install within a few days. Highly recommend this company for their friendliness, fast availability and great install. He sent manuals, called after install to walk us through flushing, and the system is easy to use and works great. Thank you!
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We had a good experience with Pure Water Solutions. After getting a water test, Ross was able to quickly schedule the plumber to install our water softener and UV light. We have been pleased with the softness of our water and now have peace of mind that our water is safe to drink. We are very happy with how quickly everything got scheduled and installed. I wish we had done this years ago. Thank you!

Pure Water Solutions did an outstanding job installing a water softener and reverse osmosis system in our home. The water is the best I’ve tasted. Ross, the technician, was incredibly knowledgeable and helped me troubleshoot and become self sufficient in maintaining the awesome new system!

We drink a lot more water at our business now that it's so easy and delicious! set up was very easy and simple! we love it!

One time set-up and you're done! No weekly service person to take your time. If you have a problem with the unit you call and it is taken care of.

Incredible water quality! I know, b/c I personally tested it. Great service too!

Amazing experience! So happy to finally have clean filtered water. Searched for a long time before I was finally introduced to pure water solutions and I couldn’t be happier.
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I have been a customer for 4 years. This is the best water ever!! affordable and so much easier and more efficient than bottled water or dealing with a delivery service and bulky jugs. Very happy with this service.

Though based in the Medford Oregon area, the owner drove all the way to Modoc Point, 20 miles north of Klamath Falls to install my water filtration system in the middle of winter. When I have any questions or problems he will contact me and work with me on the phone to resolve the issue. He does his best to stand behind his work and products and will work with you to resolve any issues.
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Ross has great customer service - nice company to work with for your water solutions. He addressed our water concerns in a professional and timely manner. Will use this company again. Highly recommend Ross.

Very quick and professional service. Very happy with my good water!

The Owner Ross does his very best to provide his best support that he can to what I believe is all of his customers. One incident occurred in which a third party contractor was used to replace a tank which became damaged through a lack of a sediment filter being in place and once it was installed the contractor did not place a "cutoff" valve that should have been installed on the new tank. Ross has promised to send this to me via parcel delivery and to have it installed since this is what I paid for. Thank you Ross.

Ross our installer was extremely knowledgeable, always very prompt when said he was going to be at our place, and worked feverously to solve our very difficult situation. We would highly recommend Ross and Pure Water Solution Systems to anyone that needs things done correctly.
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We drink a lot more water at our business now that it's so easy and delicious! set up was very easy and simple! we love it!

Cycled through first regen flawlessly and water has been much softer. Drinking water, clothes, shower, meals all thank you. Quality system installed by a person(Ross) who knows his stuff. Call back as we switched from date to gallons used was fairly prompt....................Thanks Ross

Great product and great service. Ross took all the time necessary to explain how the various systems work and which one would be best for our needs. We made an appointment and he arrived right on time. He worked quickly and efficiently and did a very clean installation. Ross is very knowledgeable and personable and we are very satisfied with the results of this project. I highly recommend Pure Water Solutions to anyone seeking a remedy to any water issues they are experiencing.

I have worked with Ross for a while and I am pleased to say he is honest, dependable and has the experience to handle and complete work in a timely manner! Definitely recommend Pure Water Solutions Inc.

I love my water system! Showers are so much nicer & I love the taste of the water now, especially my RO system. I drink a ton of water a day & love that I am getting good pure water! Geoff has been great for service, he explains things to me & is very friendly & efficient.

Our new system works great and the support is excellent. I have complete faith in the quality of my water. I highly recommend Pure Water Solutions.

Came in, did the job on schedule and on budget, our water is back to perfect. Thanks guys!