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He was immediately available and did the work efficiently and well. The plumbing is functional, but it's not perfectionist in terms of aesthetics and it's a little wobbly. That didn't really matter to us, though, because the system is in the crawl space, so there is little danger of disturbance. Ross is very much a "what you see is what you get" type guy, and that level of honesty is refreshing. He told us via information we provided over the phone that our previous system was improperly sized, outdated, and beyond repair. When he came out to the house, he was generous with his time. He gave us a walk-through of how the water softener system is supposed to work and the required maintenance. He did chemical testing to make sure his installation was sound. He looked at the reverse osmosis system under the sink and gave us advice on that but did not charge us for that piece. To remove the previous system, he did require help, which was about an hour of our manual labor; that didn't bother us but might not work for everyone. View Pure Water reviews on Home Advisor »
I called Ross at pure water solutions on a Wednesday to get a quote on a soft water system he was very informative gave me all the info I needed to make a decision on what system would be best for us. I talked to my husband that night; we decided to go with Pure Water Solutions. I called Ross the next day to let him know what we had decided. He was here the very next day; installed the soft water system with in two hours. I am happy to say I am hard water free. I would recommend to all family and friends. Thank you, Ross, for all your help. View Pure Water reviews on Hibu »
We just purchased a home in Ashland, and it would not have been possible without Ross's expertise and persistence. We never asked a question that he couldn't answer and he even contributed money of his own in order to make the sale happen. Thank you Ross! View Pure Water reviews on Hibu »
Our water was very cloudy, even after changing the filter monthly. Red rusty stains... But after I met Ross and he installed the backwash filter system the water is crystal clear!! Its like night and day...the water tastes great too. Thanks Ross, you were absolutely correct!
All your years of experience show. Our water tastes great and we are loving bathing in the clean feeling water. View Pure Water reviews on Hibu »
Can't find the words to describe my satisfaction. The work was done so quickly and efficiently. I'm extremely excited and happy. I know I made the right choice going through your company. Thank you Ross, it was a genuine pleasure meeting you. Very informative. I love my water now. View Pure Water reviews on Hibu »
Since August we had been dealing with water that had an odor. Our 8 year old grandson wondered why grandma's water smelled funny. This was the first time living in a home with well water but Ross explained everything to help us understand better. He had a specific system for our home and offered a money back guarantee. He is available whenever we have questions or concerns. He made 2 different appointments and was on time both times. He even hauled away the old equipment. We are now experiencing odor free water. View Pure Water reviews on Hibu »
Ross installed a charger water arenic remover he was quick and cleaned up after installation. Above all great customer service. Thank you
Ross installed our water softener very promptly and it works really well. We love it! He also installed a water filter for our kitchen, and the water tastes so good. Thanks Ross! View Pure Water reviews on Hibu »
Pretty much on schedule and a quick install.